to be prompt
The quickest way to reach us is by phone or text message at 604-785-7066 You can also e-mail or Facebook us. We respond right away. If we are with another client, we will call you as soon as we are done. If we don’t return your message or call within 12 biz hours (which hasn't happened yet, by the way), we will right the ship. Here's how: we will donate $20 to your favourite charity, AND apologize AND grovel AND work extra extra hard to make it up to you.
to accommodate your schedule
Do you remember the song "Working 9 to 5, What a Way to Make a Living" by Dolly Parton. Well, have we got a new song for you, "The Real Estate Geek, happily works Seven Days a Week", by Mike Alleyne. He can hum a few bars for you.
But, for real, we know real estate is not 9 to 5, Monday to Friday. It's days that end in "y". Tell us when you are available and we will be. It's about accommodating you. It's about service.
Sounds like we are exhausted. Nope, not true, we get downtime. We just don't usually know when it will be. It all works out.
to respect your contact info
We will not fill your inbox with endless e-mails. We will not auto sign you up on any newsletter. We won’t cold call you. To sum it up, no stalking of any way, shape or form.
to be honest
We will be honest with you, even if it’s not what you want to hear.
If you disagree with our advice, and want it your way, we will do it your way. If your strategy is not working out, we will provide suggestions. Our expertise is real estate markets and all we ask is you keep an open mind. The decision is always yours, and we listen.
to tear up the paperwork
We think you will really like working with us. If, not we won't hold you hostage. If you have a concern, tell us, we'll go out of our way to fix it. If we can't, we will tear up the contract. We don't believe that you can force someone with paper to work with someone they don't want to.